Apex Manufacturing in Erie, PA builds industrial mixers and material-handling equipment, machines its own parts, and sells and services through about 40 dealers. Forty-eight people run it across two shifts. So does a stack of AI tools that Rad built, and this page shows a Tuesday with all of it switched on.
The figures on this page are invented to show the shape of the result. Where we quote a real client, we say so.
Took over from his father and kept the plant in Erie. Decides a few things a day and wants the rest handled before he sees it.
Answers the dealers. Opens the service desk at 7:00, sends what is right, and fixes what is not. Nothing goes out until she says so.
Runs three machining lines, assembly and paint. Wants to know why a line is behind before the customer asks.
Hands the floor to night shift every afternoon. Rehearses the handoff in RadSim first, because the last bad one cost a day.
Learning machines that are older than he is. Asks the search desk first and the old-timers second, and says that is faster.
Built the service desk through RadWorks, set up the reads and the role-play, and writes Ray one note a month about what to build next.
Eleven dealer tickets came in overnight. Each has a drafted reply that cites the exact manual page and the last three service visits on that serial number. She sends 9 and fixes 2.
Apex Service DeskThe recording becomes action items with owners before the coffee is cold.
Apex Service DeskBoth list the AX-400 below the floor price. A drafted note to each is waiting for Ray.
Apex Service DeskHe types "AX-400 gearbox whine under load" and gets the answer, the manual page, and the two prior fixes.
Apex Service DeskOn-time ship rate, rework, backlog by line and this month's forecast. There is a plain-English box where Ray asks "why is line 2 behind?" and gets an answer.
Apex Service DeskA cross-shift handoff in RadSim, before night shift arrives. The debrief tells her what she skipped.
RadSimA RadRoot read of the dealers. It shows which ones feel supported and which are about to go quiet.
RadRootWhat shipped, what the reads said, and what to build next. One page, in plain English.
RadEvery screen is a branch of something Rad already built for a real business. The app here is a working mock: click through it, nothing sends.
Every overnight dealer ticket with a drafted reply, the manual page it cites and the last three visits on that serial. Carla approves.
Ask a plain question about any machine. Get the answer, the page, and the fixes that worked before.
Forty dealers watched. Any listing below the floor price is flagged within a day, with a drafted note ready to approve.
On-time ship rate, rework, backlog by line and the monthly forecast, plus a box that answers questions in plain English.
The production meeting recording becomes action items with owners and due dates. One button sends them.
Hash-routed, fake data, no sign-in. Every Send and Approve says "In the real app this sends. Here it does not."
Open Apex Service Desk"Meeting recordings (from PLAUD) turn into action items with owners, so nothing said in a meeting gets lost."
Ethan Polto, Owner, Signarama"Rad Consultants built us an AI assistant that drafts a reply to every customer support ticket, drawing on our own manuals, specs, videos and years of past answers. Our team reviews and sends instead of starting from a blank page, and it has already drafted more than 500 real tickets."
Dimitri Lewicki, President, L&L Kiln Mfg IncI tell people that the only way AI works is with documented data. Apex has thirty years of it, in binders. So month one is the scanner, and it is the part that makes the rest hum.
Scan the binders. Ticket drafts and the search desk go live for the service team, so the answers stop depending on who is in the building.
Price watch goes live. The first Dealer pulse read goes out. Drafted dealer notes go through approval, and nothing is sent without a person.
The shop dashboard with the forecast, and meeting capture. Supervisors rehearse in RadSim before every shift change for a month.
Apex is made up. The tools are not. Describe how your business runs, about three minutes, and you get a written month-one plan for a tool shaped to your week.